It is an acid test. Does a company have faith in its own products and solutions? Does it employ them to drive improvement in its own processes? Sharp does; capturing essential business information using intelligent imaging software that runs on Sharp multifunctional products. The solution has streamlined processes and is helping the company respond efficiently to customer needs.
Mike Stancombe, administration manager at Sharp Electronics, is responsible for the company’s Jobtrak service database. The database contains information about many thousands of machines serviced by the company. Maintaining accurate service records is essential if the company is to deliver an effective service and bill customers accordingly.